Spring 2017 Business Solutions eNewsletter
Finding ways to save energy can help cut overhead costs. SRP's Business Solutions eNewsletter provides you with tips and information that help save energy.
Updating your business's lighting is a bright idea
Lower operating costs and lift profits with an SRP lighting rebate.
Lighting can represent one of the largest energy expenses for a business. Factoring in the air conditioning required to reduce heat produced by inefficient, outdated lighting systems, total costs for lighting may be as much as one-third to one-half of the electric bill for a business.
One of the most effective ways to save on energy costs is to use the most efficient lamp that is suitable for the purpose. The chart below compares different kinds of lamps, ballast efficiency and fixture characteristics.
Less efficient technologies
- Mercury vapor
- Standard metal halide
- T12 lamps
- Magnetic ballasts
More efficient technologies
- CFL and LED
- Reflector lamp
- Ceramic metal halide
- T8 and T5 lamp
- Electronic ballasts
Not sure which type of lighting is right for your business?
An SRP Alliance Contractor can help you make the right choice and help you take advantage of rebates for lighting retrofits. Some customers may even qualify for a free lighting audit. Be sure to apply before ordering or installing lighting equipment.
Watch out for scam artists during busy times of year
Protecting your personal information is one of our highest priorities here at SRP. That's why we want to alert you to an uptick in scams that can occur during this time of year when businesses may be especially busy.
Scammers may use a number of ways to contact you — by phone, email or even in person. In most cases they demand payment followed by a threat of disconnection. Please remember that SRP does not conduct business in this manner. We do not contact you and threaten disconnection.
Call us anytime at (602) 236-8833 for accurate information about your account. You can also learn about more ways to protect yourself from scams.
Data Doctors puts people and data before technology
To help your business, we asked Valley companies to share the secrets of their success. Ken Colburn, owner of Data Doctors, talks about lessons he has learned and advice he would give to other businesses. Have a success story to share? Submit it to us.
I work in an industry that spends way too much time focusing on technology and forgets about the people using that technology. At Data Doctors, we start with the person because they are most important.
I kind of fell backward into the computer business. I was actually in consumer electronics and an opportunity came along to work for a computer company. The organization I hired on with was all sales — they had no service department. Early on that didn't seem to matter, but over time I noticed people buying things they didn't know how to install or set up. You hear that enough times and you think maybe there's an opportunity here to help these folks. That was the early evolution of Data Doctors.
Today we have more than 30 locations in seven states. You'll find our retail storefronts located in neighborhoods because most people today have as much technology in their homes as a small business did five years ago. The only difference is that there is no IT director at home.
I jokingly tell everybody that after 28 years Data Doctors is an overnight success! I grew up as an Air Force brat, and I learned that in the military everything is a team effort. So that collaborative everybody-counts attitude coupled with the structured environment my parents provided brought me to where I am today.
Without question, the greatest lesson I learned as an entrepreneur was to not fear failure. Don't be so afraid of failure that it keeps you from trying things that allow you to evolve and grow, because business is a fast-paced situation. If you're sitting still, it's the same as going backward.
The biggest challenge I've faced in 28 years really boiled down to partnerships — not really understanding the dynamics of a partnership and certainly not articulating upfront what a partnership meant from a legal standpoint. In business a difficult partnership can be very, very costly. That's why it's important to have a structured process for unwinding the partnership. If you are considering a partnership, get your paperwork in line and make sure everybody is on the same page about what's going to happen if it works and what's going to happen if it doesn't work.
Advice to other entrepreneurs:
It all comes down to communication. Some of the issues we experienced in the early days, nine times out of 10, came down to a miscommunication. We studied the problem, and as a result, we brought a lot of unusual processes into a tech industry company. For instance, we created a process for all of our technicians to follow so that the outcome at the end of the service with the customer is the same no matter which technician was involved. That kind of discipline with any business will always result in a better outcome.
Thank you for the exceptional ranking!
From the SRP newsroom:
SRP has ranked "Highest Customer Satisfaction With Business Electric Service in the West among Large Utilities, Four Years in a Row" in J.D. Power's 2016 Calendar-Year Electric Utility Business Customer Satisfaction Study.
SRP's overall customer satisfaction index was 797 out of a possible 1,000 points in the study issued recently by J.D. Power. SRP scored highest among large electric providers in the West in four of the six customer satisfaction factors: Power Quality and Reliability, Billing and Payment, Corporate Citizenship and Communications.
Salt River Project received the highest numerical score among in the West Large Segment of the J.D. Power 2016 Calendar Year and 2014-2016 Electric Utility Business Customer Satisfaction Studies. 2016 Calendar-Year study based on 20,512 total responses, 12 providers, and measures the perceptions and opinions of business customers who spend at least 200 dollars monthly on electricity, surveyed February-November 2016. The western region covers Arizona, California, Colorado, Idaho, Nevada, Oregon, Utah, Washington and Wyoming. Your experiences may vary. Visit jdpower.com.